Your privacy is our responsibility
This page sets out the complete policy on how your personal information is collected, stored, and kept secure on the 334bd platform.
1. Introduction and Scope
334bd ("we", "us", or "the platform") operates a trusted online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains what personal information we collect, why we collect it, how we use it, and what your rights are.
By accessing or registering on the 334bd.cam website, you are considered to have accepted all the terms of this privacy policy. If you do not agree with any part of this policy, please do not use our platform.
This policy should be read together with our terms and conditions. Both documents together form the legal basis of your relationship with 334bd.
2. Information We Collect
Registration and Identity Information
When you create an account, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number (Bangladeshi number)
- Email address
- National ID card or passport number (for KYC verification)
Financial and Transaction Information
During deposit and withdrawal processes, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Transaction amount and date
- Transaction reference number
- Deposit and withdrawal history
Technical and Usage Information
Collected automatically while you use the site:
- IP address and device type
- Browser and operating system information
- Cookies and session data
- Page visits, clicks, and navigation patterns
- Login time and session duration
Gaming Activity Information
To improve your gaming experience, we record:
- Play history and results
- Bet amount and frequency
- Preferred game categories
- Bonus claims and wagering activity
- History of responsible gaming limit settings and changes
3. Purpose of Using Information
334bd uses the information collected for the following purposes:
- Creating and managing accounts
- Age verification (confirming 21+)
- Completing the KYC (Know Your Customer) process
- Processing deposit and withdrawal requests
- Managing bonuses and promotions
- Providing customer service and support
- Preventing fraud and unauthorized access
- Identifying and resolving technical issues
- Enforcing responsible gaming policies
- Improving platform security and performance
- Meeting legal obligations
- Personalizing the user experience
4. Cookies and Tracking Technologies
Cookies and similar technologies are used on the 334bd website. Cookies are small text files stored on your device that help improve the functionality of the site.
Essential Cookies
These cookies are necessary for the basic operation of the site. They include maintaining login status, storing security tokens, and managing sessions. They cannot be turned off.
Functional Cookies
These cookies are used to remember your preferences, such as language settings and display preferences. They make your experience more convenient.
Analytical Cookies
These cookies are used to collect statistics about how the site is used. They help us understand which pages are visited most and where the service can be improved.
Cookie Controls
You can block or delete cookies by changing your browser settings. Keep in mind that disabling essential cookies will prevent some important features of the 334bd platform from working and may cause problems accessing your account.
5. Data Security Measures
334bd gives the highest priority to the security of your personal information. We apply technical and organizational measures that meet international standards.
Technical Security
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
- Data Encryption: Stored sensitive information is kept in encrypted form
- Firewall: An advanced firewall system blocks unauthorized access
- Two-factor Authentication: An additional security layer for accessing your account
Organizational Security
- Access Control: Only authorized staff can access information
- Security Audits: Regular internal security reviews are conducted
- Staff Training: All staff receive regular training on data protection
- Incident Response Plan: Preparation for swift action in the event of a security breach
6. Sharing Information with Third Parties
334bd does not sell, rent, or exchange your personal information to third parties. However, we may share information in certain circumstances:
With Service Providers
We work with certain trusted third parties to operate our service — such as payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers, and game software companies. These parties receive only the information necessary for their specific function and are contractually bound to follow our privacy standards.
For Legal Obligations
In response to a court order, government directive, or a lawful request from a law enforcement agency, we may provide the required information. In such cases, we supply only the information that is legally required.
For Fraud Prevention
Information may be verified for the purposes of anti-money laundering (AML) and fraud detection. This is essential for the protection of all users on the platform.
With Your Consent
For any purpose beyond those described above, we will obtain your explicit consent before sharing information. You may withdraw this consent at any time.
7. Duration of Data Retention
334bd does not retain personal information longer than necessary. Different types of information are retained for different periods:
- While the account is active: All information required to manage the account is retained for as long as the account remains active.
- After account closure: Transaction and KYC information is retained for a specified period after account closure to meet legal and regulatory obligations.
- Log data: Technical log files are retained for a short period and deleted regularly.
- Cookies: Session cookies are deleted when the browser is closed; persistent cookies are deleted after a set period.
Once the retention period ends, information is securely deleted or anonymized so that it can no longer identify any individual.
8. Your Rights Regarding Your Information
As a registered user of 334bd, you have the following rights regarding your personal information:
Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you may request that it be corrected. Apply through your account settings or through support.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, if legal obligations exist, complete deletion may not be possible.
Right to Object to Processing
In certain cases, you may object to the processing of your information, particularly where it is used for direct marketing purposes.
Right to Restriction
You may request that processing be restricted while a dispute about the accuracy of the information is ongoing or the lawfulness of processing is in question.
Data Portability
You may request that the information you have provided be given to you in a structured, machine-readable format.
To exercise any of the above rights, contact our support team via 24/7 live chat or by email. We are committed to responding to your request in a timely manner.
9. Protection of Minors
334bd is a service for adults. Our platform is intended only for persons aged 21 or older. We do not knowingly collect or process any personal information from minors (persons under 21).
We verify age at the time of registration. If we learn that information from a minor has been collected, we will immediately close that account and delete the relevant information. If you suspect that a minor is using our platform, please notify our support immediately.
10. Changes to the Privacy Policy
334bd reserves the right to update this privacy policy from time to time. This policy may be revised based on changes to the service, the use of new technologies, or legal requirements.
If any significant change is made, we will notify you in the following ways:
- By displaying a special notice on the platform
- By sending a notification to your registered email
- By updating the "Last Updated" date at the top of this page
Continued use of the platform after changes are made will be taken as your acceptance of the updated policy. It is therefore recommended that you check this page regularly.
11. Contact Us
Privacy-Related Enquiries
If you have any questions or comments about this privacy policy, or wish to exercise your rights, contact us through any of the following:
Available anytime, Bangladesh Standard Time (BST, UTC+6)
[email protected]
We typically respond to privacy-related inquiries within 24 business hours. For urgent matters, please contact us via live chat.